FAQ''S

FAQ's

 

1. HOW LONG DO MODA EYES COLOURED CONTACTS LENSES LAST?

Moda Eyes Cosmetic Contact lenses  last up to 3 months with the correct care and maintenance.

 

2. WHEN WILL MY ORDER ARRIVE?

Parcel will arrive in approximately 1 week., sometimes earlier or longer.  We have no control on any unforeseen delays caused by the postal companies.  All our parcels will have tracking.

 

3. CAN I PICK UP FROM THE MODA EYES WAREHOUSE?

Our warehouse is not open to the public due to OH&S regulations. We cannot facilitate customer order pick up's under any circumstance.

 

4. WHAT IF MY ORDER HASN'T ARRIVED?

We use a trackable service and your tracking number is emailed to you upon the fulfilment of your order.

 

5. HOW DO I CLEAN MODA EYES COLOURED CONTACT LENSES?

Moda Eyes Contact Lenses require a soft lens or multipurpose lens solution to assist in the care and maintenance of the lenses. Moda Eyes recommends that you do not use a lens solution containing Hydrogen Peroxide as that ingredient is too harsh for the contacts.

To clean the lenses, you may use cold water to rinse the lens very gently and moving forward for storage and when wearing the lenses, you will need to change the solution each time you use the lenses and rinse the lenses clean prior to storing them.

 

6. HOW DO I REMOVE MY LENSES FROM THE PACKAGING?

If you do not have lens removal tools, you may remove the lenses using a wet, clean cotton tip. DO NOT use tweezers to remove the contacts from the vials as you will tear the lenses and that is not covered in any way under warranty.

 

7. HOW DO I CONTACT MODA EYES?

You can email us at info@modaeyes.com

 

8. DOES MODA EYES SHIP INTERNATIONALLY?

Yes. We offer world wide Shipping with tracking. You will be emailed your tracking number once your order is fulfilled. 

Customers who purchase internationally are responsible for paying any international tax tariffs and custom charges once the order lands to the destination country. 

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9. WHAT CURRENCY DOES MODA EYES CHARGE IN?

All our products are listed and charged in AUS dollar.